Long-Term Disability Claim Manager

Manages an assigned long-term disability claims caseload by evaluating eligibility, reviewing medical and contractual information, calculating benefits, developing case plans, and making timely claim decisions. Communicates with customers, employers, physicians, attorneys, and vocational rehabilitation counselors to clarify information and facilitate return-to-work outcomes. Maintains customer service standards, compliance requirements, performance guarantees, documentation, and claim-processing timelines.