Associate Technical Customer Support Specialist

Provides high-touch technical support for domain services, hosting, SSL, email, billing, and partner integrations. Troubleshoots DNS and domain lifecycle issues, resolves escalations, manages fraud and compliance actions, documents platform bugs, and communicates trends to product and engineering teams. The role also improves workflows and self-service resources, supports high-profile accounts, identifies value-based upselling opportunities, and maintains service-level and attendance targets across rotating shifts.