Helpdesk Engineer

Provides global helpdesk and end-user technology support across identity, endpoints, SaaS applications, onboarding, offboarding, and ITSM requests. Troubleshoots macOS, Linux, and Windows issues, manages equipment and distribution lists, documents resolutions, and escalates specialist requests. Builds and maintains Jira Service Management automations and JumpCloud Workflows to streamline access provisioning, lifecycle tasks, ticket routing, SLA management, and repetitive support processes.