Customer Relations Specialist III, Vault

Handles customer inquiries, adjustments, claims, and order-related issues for PSA’s vault operations. Investigates problems, resolves customer concerns, provides accurate information using established protocols, updates order spreadsheets, collaborates with Operations, and escalates unresolved matters. The role requires strong communication, empathy, organization, judgment, and problem-solving skills, along with proficiency in Google Workspace and preferably Salesforce. This is a full-time, onsite evening position in Jersey City, New Jersey.