Infrastructure Engineer II - Amazon connect

Administer and support Amazon Connect telecom infrastructure, including contact flows, queues, routing, IVR, agent configurations, and integrations with AWS services. Monitor performance, troubleshoot telephony and contact center issues, perform root cause analysis, support deployments and migrations, maintain documentation, and participate in production support and on-call rotations. Collaborate with business, telecom, infrastructure, and application teams to restore services and improve platform operations.