Senior Customer Care Training Lead, PSA

Leads training for PSA Customer Care employees, including new hires, temporary staff, and existing team members. Develops annual training programs, teaching plans, curricula, manuals, and onboarding materials. Identifies future training needs, coordinates with trainers and technical writers, and presents information to varied audiences. Supports process improvement by recommending solutions, measuring outcomes, and documenting policies and procedures. The role is onsite in Santa Ana and requires occasional flexibility for later shifts.